Terms of service

Last Updated: August 15, 2026

Welcome to Piel by Nature. These Terms of Service (“Terms”) govern your use of our website, online store, products, and services. Throughout these Terms, “we,” “us,” and “our” refer to Piel by Nature.

By visiting our website, purchasing a product, or otherwise using our services, you agree to these Terms. Please read them carefully before using our website or placing an order.

1. ONLINE STORE TERMS

By using this website, you represent that you are legally permitted to enter into these Terms or that you are using the website with the permission and supervision required under applicable law.

You may not use our products or website for any unlawful or unauthorized purpose or violate any applicable laws in connection with your use of our services.

We reserve the right to refuse service, cancel orders, or limit purchases when reasonably necessary, including in cases of suspected fraud, misuse, unauthorized resale, or violations of these Terms.

2. PRODUCT INFORMATION

Piel by Nature offers handcrafted skincare, bath, body, and related personal-care products. We make reasonable efforts to accurately describe our products, ingredients, sizes, appearance, and other characteristics.

Because many of our products are handcrafted and may contain naturally derived ingredients, slight variations in color, scent, texture, consistency, or appearance may occur from batch to batch. These natural variations do not necessarily indicate that a product is defective.

We reserve the right to modify or discontinue products, ingredients, packaging, pricing, promotions, or product availability at any time, subject to applicable law.

3. SKINCARE & WELLNESS DISCLAIMER

Information provided by Piel by Nature through our website, product descriptions, packaging, social media, emails, or other materials is provided for general informational and cosmetic purposes only.

Our products and content are not intended to diagnose, treat, cure, or prevent any disease or medical condition and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Individual results may vary.

If you have a medical condition, severe skin condition, known allergy, are pregnant or nursing, take medication, or have concerns about whether an ingredient or product is appropriate for you, consult an appropriate healthcare professional before use.

4. ALLERGIES, SENSITIVITIES & PATCH TESTING

Customers are responsible for reviewing the complete ingredient information provided for a product before use.

Natural and naturally derived ingredients may still cause irritation, sensitivities, or allergic reactions in some individuals.

We recommend performing a patch test before using a new topical product more broadly. Discontinue use if irritation or an adverse reaction occurs and seek appropriate medical attention when necessary.

Do not use a product if you know or suspect that you are allergic or sensitive to any of its ingredients.

5. PRODUCT USE

Products should be used only as directed and for their intended cosmetic or personal-care purposes.

Unless specifically stated otherwise, products are intended for external use only. Avoid contact with the eyes and other sensitive areas. Keep products appropriately stored and out of reach of young children when necessary.

Piel by Nature is not responsible for harm resulting from misuse, improper storage, failure to follow product directions, or use contrary to warnings provided with the product, to the extent permitted by applicable law.

6. PRICING & PAYMENT

Prices are displayed in U.S. dollars unless otherwise stated.

We reserve the right to change prices at any time. Price changes will not affect orders already accepted unless required to correct an obvious pricing error or otherwise permitted by law.

You agree to provide current, complete, and accurate billing and payment information for purchases made through our store.

Applicable taxes, shipping charges, and other fees will be displayed during checkout when required.

7. ORDERS

All orders are subject to acceptance and product availability.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including when we suspect fraud, unauthorized resale, pricing or inventory errors, or other misuse of our store.

If we cancel an order after payment has been processed, we will issue any refund required under our applicable policies and law.

8. SHIPPING & DELIVERY

Shipping and delivery estimates are provided as estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been transferred to a shipping carrier, delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather, holidays, or other disruptions.

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please refer to our Shipping Policy for additional information regarding processing times, shipping, delivery issues, and related procedures.

9. RETURNS, REFUNDS & EXCHANGES

Returns, refunds, replacements, and exchanges are governed by our posted Refund and Return Policy.

Because skincare and personal-care products may be subject to hygiene and safety considerations, certain opened or used products may not be eligible for return except where required by applicable law.

Please review our Refund and Return Policy before completing your purchase.

10. INTELLECTUAL PROPERTY

Unless otherwise stated, the content available through Piel by Nature—including our business name, logos, product names, product descriptions, photographs, graphics, packaging designs, website content, written materials, and other original content—is owned by or licensed to Piel by Nature and is protected by applicable intellectual-property laws.

You may not reproduce, copy, distribute, modify, sell, commercially exploit, or use our protected content without prior written permission, except as permitted by law.

11. REVIEWS & USER CONTENT

If you submit a review, photograph, testimonial, comment, suggestion, or other content to us, you represent that you have the right to submit that content.

You may not submit unlawful, abusive, defamatory, deceptive, infringing, or otherwise inappropriate content.

By submitting content for publication or promotional use, you grant Piel by Nature permission to use, reproduce, display, and share that content in connection with our business and marketing, subject to applicable law and any permissions communicated to you at the time of submission.

12. THIRD-PARTY SERVICES

Our website may use or provide access to services operated by third parties, including Shopify, payment processors, shipping carriers, social-media platforms, analytics providers, and other service providers.

We are not responsible for third-party websites or services that we do not control. Your use of third-party services may also be governed by their respective terms and privacy policies.

13. PROHIBITED USES

You may not use our website or services to engage in unlawful activity, violate the rights of others, transmit malicious software, interfere with the operation or security of the website, collect information about others unlawfully, impersonate another person, commit fraud, or infringe intellectual-property rights.

We may restrict or terminate access to our services for violations of these Terms.

14. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website, services, and products are provided subject to the warranties and protections that cannot legally be excluded.

Except for warranties expressly provided by us or required by law, we do not guarantee that our website will always be uninterrupted, error-free, or completely secure, or that a particular product will produce a specific cosmetic result for every individual.

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be waived.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Piel by Nature will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded.

16. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Piel by Nature and its owners, employees, representatives, affiliates, and service providers from claims, losses, liabilities, or expenses arising from your unlawful misuse of our website or services, your violation of these Terms, or your infringement of another party’s rights.

17. PRIVACY

Your submission of personal information through our store is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, disclose, and protect personal information.

18. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, services, legal obligations, or practices.

The current version will be posted on this page with an updated “Last Updated” date. Your continued use of our website after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

19. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

20. GOVERNING LAW

These Terms and any disputes arising from them will be governed by the laws of the State of Georgia, without regard to conflict-of-law principles, except where applicable consumer-protection laws require otherwise.

21. CONTACT INFORMATION

Questions regarding these Terms of Service may be submitted to:

Piel by Nature
Email: sales@pielbynature.com