Refund policy

REFUND & RETURN POLICY

Last Updated: August 15, 2026

At Piel by Nature, we take pride in creating and carefully preparing our skincare and body-care products. We want you to feel confident when purchasing from us.

Because our products include personal-care and skincare items, we maintain the following return policy for health, hygiene, and product-integrity reasons.

RETURNS

Eligible unopened and unused products may be returned within 14 days of delivery.

To qualify for a return, the product must be:

Unused
Unopened
In its original packaging
In resalable condition
Accompanied by proof of purchase

Before sending a return, please contact us at [INSERT CUSTOMER SERVICE EMAIL] with your order number.

Returns sent without contacting us first may not be accepted.

OPENED OR USED PRODUCTS

For health, hygiene, and safety reasons, we generally cannot accept returns of skincare, bath, body, or personal-care products that have been opened or used, except where the product is defective, incorrect, damaged upon arrival, or where otherwise required by law.

Individual skin preferences and results vary, and dissatisfaction with scent, texture, or individual cosmetic results does not automatically make a used product eligible for return.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please provide:

Your order number
A description of the problem
Photographs showing the item and packaging, when applicable

After reviewing your request, we may offer a replacement, refund, or store credit as appropriate.

NATURAL PRODUCT VARIATIONS

Many Piel by Nature products are handcrafted using naturally derived ingredients.

Natural variations in color, scent, texture, shape, or appearance may occur between batches.

These variations are part of the nature of handcrafted products and do not necessarily indicate a defect.

TEMPERATURE-SENSITIVE PRODUCTS

Products containing natural butters and oils may soften or melt during exposure to warm temperatures.

Melting or softening during transit does not necessarily affect the quality of the product and generally does not qualify as a defect by itself.

Please retrieve packages promptly after delivery and follow applicable product-storage instructions.

ALLERGIES & SKIN SENSITIVITIES

Customers are responsible for reviewing product ingredient information before purchasing and using a product.

We recommend patch testing new topical products before broader use.

Because individual allergies and sensitivities vary, we generally cannot provide refunds for reactions resulting from an individual's known or unknown sensitivity to an ingredient unless otherwise required by law.

If irritation occurs, discontinue use and seek appropriate medical advice when necessary.

NON-RETURNABLE ITEMS

Unless required otherwise by law, the following generally cannot be returned:

Opened or used personal-care products
Gift cards
Final-sale products
Personalized or customized products
Promotional or clearance items specifically marked “Final Sale”
RETURN SHIPPING

Unless a return results from our error or a defective or incorrect product, customers are generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by law or the return resulted from an error by Piel by Nature.

REFUNDS

Once an eligible return is received and inspected, we will notify you regarding approval.

Approved refunds will generally be issued to the original payment method.

Processing times vary depending on the customer's bank, credit-card company, or payment provider.

CANCELLATIONS

If you need to cancel an order, contact us as quickly as possible.

We cannot guarantee cancellation once an order has entered fulfillment, production, or shipment.

CONTACT US

To request a return or report an order issue, contact:

Piel by Nature
Email: sales@pielbynature.com

Please include your name and order number so we can assist you efficiently.