Shipping policy

SHIPPING POLICY

Last Updated: August 15, 2026

Thank you for shopping with Piel by Nature. Our products are thoughtfully prepared and packaged with care, and we want your order to reach you safely.

ORDER PROCESSING

Orders are generally processed within 3–5 business days, excluding weekends and holidays.

Because some Piel by Nature products may be handcrafted or prepared in small batches, processing times may occasionally be longer during new product launches, holidays, sales, or periods of high order volume.

If we anticipate a significant delay with your order, we will make reasonable efforts to notify you.

SHIPPING TIMES

Shipping time begins after your order has been processed and transferred to the shipping carrier.

Estimated delivery times displayed during checkout are estimates and are not guaranteed unless expressly stated otherwise.

Carrier delays, severe weather, holidays, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.

SHIPPING RATES

Applicable shipping charges will be calculated and displayed at checkout.

From time to time, Piel by Nature may offer free or discounted shipping promotions. Any conditions or minimum purchase requirements will be stated with the applicable promotion.

ORDER TRACKING

When tracking is available, you will receive shipping confirmation containing tracking information after your order has been prepared for shipment.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at [INSERT CUSTOMER SERVICE EMAIL].

We cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility to the extent permitted by law.

LOST OR DELAYED PACKAGES

If your tracking information indicates an unusual delay, please contact the shipping carrier and/or Piel by Nature so the situation can be reviewed.

We will make reasonable efforts to assist with eligible shipping issues, but carrier delays outside our control are not guaranteed to qualify for refunds.

DAMAGED ORDERS

Please inspect your package promptly after delivery.

If your order arrives damaged, defective, or with an incorrect item, contact us within 7 days of delivery at [INSERT CUSTOMER SERVICE EMAIL].

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging when applicable

We will review the issue and determine the appropriate resolution, which may include replacement, store credit, or refund depending on the circumstances.

MELTING & TEMPERATURE-SENSITIVE PRODUCTS

Some Piel by Nature products contain natural butters, oils, and other ingredients that may soften or melt when exposed to high temperatures.

A change in texture caused by heat during shipping does not necessarily mean that the product is unsafe or defective.

During warmer months, we may take reasonable precautions when packaging temperature-sensitive products; however, we cannot control the temperatures packages experience after leaving our possession.

Please retrieve delivered packages promptly and store products according to the instructions provided.

INTERNATIONAL SHIPPING

[OPTION A: Piel by Nature currently ships within the United States only.]

[OPTION B: International shipping may be available to select destinations. Customers are responsible for applicable duties, taxes, customs charges, and import requirements unless otherwise stated.]

Remove the option that does not apply before publishing.

Questions regarding shipping can be sent to:

Piel by Nature
Email: sales@pielbynature.com

We appreciate your support of Piel by Nature and our small-batch approach to skincare and body care.